FAQ

Frequently Ask Question

Q: Do you have a cataloga and pricelist ?

Q: Do you have a minimum quantity for an order?

Q: Where is your location?

Q: Can we buy some samples?

Q: Do you offer discounts for large orders?

Q: How long will it take for you to prepare my order?

Q: How much will the shipping cost?

Q: How long will the shipping take?

Q: What are your payment terms?

Answer

Q: Do you publish a catalog  and pricelist?

A: Yes. Please email us at info@craft.tn  to request our online pricelist.

Q: Do you have a minimum quantity for an order?

A: Yes the minimum quantity for individual products is 10 pcs / item

Q: Where is your location?

A: Our location is on Route Mahdia km11, 3011 Sfax, Tunisia . We have small show room. If you are in Tunisia and intend to visit us, please email us so we can arrange to show you our place.

Q: Can we buy some samples?

A: Yes, we can provide samples of any products. For small items we will give you for free, however you need to pay for the shipping cost.

Q: Do You Offer Discounts for large orders?

A: Yes, we may consider giving discounts in wich the value will be determine after receiving your final purchase order.


Q: How long will it take for you to prepare my order?

A: It depends on on the quantity of your order, for full full 20' container we may need 3-4 weeks for production time because all items are handmade and for woodenhandicrafts we need to be sure it dried well.
    

Q: How Much Will the Shipping Cost?

A: This will depend on the quantity of the shipment and final destination port. We will assist you to check the shipping rate to our cargo partner or if you have cargo already we can follow your instruction.


.Q: How long will the shipping take?

A: For air freight it take 3 - 5 days.

For full or partial containers (ocean freight) it takes 3 - 5 weeks (mostly 4 weeks).

Q: What are your payment terms?

A: We request wire payment via Bank to Bank TT (Telegraphic Transfer).

At confirmation of order we request a 50% deposit for the products. The balance, the final 50% for products and the shipping cost (100% ) to be paid when the container is sealed and ready to be delivered to the port. For LCL shipments we request 100% remittance in advance